Frequently Asked Questions

View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!

Leasing/Rent Information

How can I apply for an apartment? Expand FAQ Close FAQ

Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.

What if I’m not ready to apply? What other options are there? Expand FAQ Close FAQ

If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community.  You can also text us directly at (615) 713-2235. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

What are the lease terms that are offered? Expand FAQ Close FAQ

We offer lease terms from 4 to 12 months, with different pricing options for each term.

How long do I have to move-in to my apartment? Expand FAQ Close FAQ

You may apply to move-in starting the date the apartment is available.

Does it cost anything to take a tour? Expand FAQ Close FAQ

Absolutely not! There is no charge to view our apartments and community amenities.

Do I have to make an appointment, or do you accept walk-ins? Expand FAQ Close FAQ

With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!

Can I get a price reduction if I sign a longer lease or pay for rent a year in advance? Expand FAQ Close FAQ

We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

What is the renters’ insurance policy? Expand FAQ Close FAQ

We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.

What fees will I need to pay if I have to break my lease? Expand FAQ Close FAQ

We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.

How do I pay my rent online? Expand FAQ Close FAQ

Visit your Resident Portal, and click Make a Payment.

What schools is Cason Estates zoned for? Expand FAQ Close FAQ

Cason Estates is zoned for Elementary: Cason Lane Academy. Middle: Rockvale Middle School. High: Rockvale High School.

The Apartments

Do you have furnished apartments? Expand FAQ Close FAQ

No, we do not provide furnished apartments; however, you can reach out to a local rental company, Cort Furniture, to rent furniture.

Do all of your apartments have the same finishes? Expand FAQ Close FAQ

Finishes vary by apartment; however, many of our downstairs apartments have faux wood flooring.  There are 2 different bathroom flooring colors: sand and white, smoky brown and white.

Do all of your apartments include washer and dryer? Expand FAQ Close FAQ

Yes, all apartments include a full-size side-by-side washer and dryer.

Do you offer outdoor living spaces? Expand FAQ Close FAQ

Yes! Every home has an outdoor living space.  Some homes even have two!

How do I setup electricity? Expand FAQ Close FAQ

Electricity is set up through Middle Tennessee Electric (615) 893-5514.

What do you look for in the application? Expand FAQ Close FAQ

We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.

Who is the provider for internet and cable in this area? Expand FAQ Close FAQ

Our cable is provided by Comcast and internet is provided by Ditaro. All residents are enrolled in the Tech Amenity package for $57/month for internet service and cable is an optional add on.

Our Policies

What is your pet policy? Expand FAQ Close FAQ

Cason Estates is pet-friendly! There is a one-time fee of $250 per pet. Monthly pet rent is $15 per pet. Maximum 2 pets allowed. Breed restrictions apply. Additionally, after the apartment application is approved, each animal must have an application completed on There is a non-refundable animal application fee of $20 paid directly to will review the application and approve the animal, regardless if it's a pet or assistance animal.

What is the parking policy at Cason Estates?  Expand FAQ Close FAQ

We have plenty of parking and it is on a first come first serve. There are attached garages with specific apartments.

How do I transfer to a new apartment? Expand FAQ Close FAQ

To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.

Will I be allowed to sublet my apartment? Expand FAQ Close FAQ

No, we do not allow sublets.

Our Amenities

Do you have garages? Expand FAQ Close FAQ

Yes, specific apartments have attached garages with direct access into the apartment home.  No umbrella on those rainy days!

Do you have storage units available? Expand FAQ Close FAQ

Yes! They are $40 a month and they are 4.6 feet wide x 5 deep x 9 feet high.

How do I receive packages? Expand FAQ Close FAQ

Packages can be sent through any courier and are delivered to the office.

What are the hours for the amenities? Expand FAQ Close FAQ

The fitness center is 24 hour access. The pool area including the fire pit and grill station is open 10 am to 10 pm. Residents also have access to the playground and car care center at their leisure.

How accessible is the team at the local office? Expand FAQ Close FAQ

Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.