Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. You can also text us directly at (615) 713-2235. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long can you hold an apartment?
From the date that an apartment comes available, we can hold it for seven days afterwards.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the apartment is available.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Cason Estates zoned for?
Cason Estates is zoned for Elementary: Cason Lane Academy. Middle: Rockvale Middle School. High: Rockvale High School.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company, Cort Furniture, to rent furniture.
Do all of your apartments have the same finishes?
Finishes vary by apartment; however, many of our downstairs apartments have faux wood flooring. There are 2 different bathroom flooring colors: sand and white, smoky brown and white.
Do all of your apartments include washer and dryer?
Yes, all apartments include a full-size side-by-side washer and dryer.
Do you offer outdoor living spaces?
Yes! Every home has an outdoor living space. Some homes even have two!
How do I setup electricity?
Electricity is set up through Middle Tennessee Electric (615) 893-5514.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
High speed internet access is $50 a month paid monthly in your resident portal. Cable is optional, and Comcast is the popular provider; however, many of our residents choose alternative cable options due to the high speed internet access.
What is your pet policy?
There is a $250 pet fee per pet and $15 monthly pet fee per pet. 2 pet limit. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment. Each animal must have an application completed at PetScreening.com, inquire for more details.
What is the parking policy at Cason Estates?
We have plenty of parking and it is on a first come first serve. There are attached garages with specific apartments.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes, specific apartments have attached garages with direct access into the apartment home. No umbrella on those rainy days!
Do you have storage units available?
Yes! They are $40 a month and they are 4.6 feet wide x 5 deep x 9 feet high.
How do I receive packages?
Packages can be sent through any courier and are delivered to the office.
What are the hours for the amenities?
The fitness center is 24 hour access. The pool area including the fire pit and grill station is open 10 am to 10 pm. Residents also have access to the playground and car care center at their leisure.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.